What is your return policy?

Report damaged, defective or incorrect products within 14 days of delivery. We do not offer voluntary cash refunds for change of mind. Eligible unused items may be exchanged within 14 days subject to approval; customers pay return courier charges and new-order delivery costs for voluntary exchanges. Mandatory consumer rights are unaffected. Read the full policy.

When Will I Get My Order?


Orders are typically processed within 1–2 business days. Delivery times depend on your location and the shipping method selected at checkout. UAE orders are usually delivered within a few business days after dispatch.

Do you ship internationally?


Yes. Sol by Smitha ships selected products internationally. Delivery times and shipping charges vary by destination and are calculated based on the order and delivery location.

How can I track my order?


Once your order has been dispatched, any available tracking details will be shared with you by email, SMS or WhatsApp. You can also contact Sol by Smitha with your order number if you need help checking the delivery status.

Can I cancel or change order?


If you need to cancel or change your order, please contact Sol by Smitha as soon as possible. We will try to help before the order is processed or dispatched, but changes or cancellations may not be possible once shipping has started.